PRIVACY POLICY
Last Updated: August 26, 2026
At Arttella.com (“Arttella,” “we,” “us,” or “our”), we respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, disclose, and protect information when you visit Arttella.com, create an account, place an order, purchase our products, submit custom artwork, or otherwise interact with our services.
By using Arttella.com, you acknowledge that you have read and understood this Privacy Policy.
This Privacy Policy is intended to comply with applicable Philippine privacy laws, including the Data Privacy Act of 2012 (Republic Act No. 10173) and its applicable implementing rules and regulations.
1. INFORMATION WE COLLECT
Depending on how you use Arttella.com, we may collect the following information.
A. Personal Information
When you place an order, contact us, or create an account, we may collect:
Full name
Email address
Mobile or telephone number
Billing address
Shipping or delivery address
Account login information
Order history
Customer service communications
Other information you voluntarily provide to us
B. Payment Information
When you make a purchase, payment information may be processed through our third-party payment providers.
Depending on the payment method used, we may receive information such as:
Payment status
Transaction reference
Payment method
Partial payment or transaction details
Where applicable, sensitive payment information such as complete credit or debit card numbers may be handled directly by the relevant payment provider rather than stored by Arttella.
We do not intentionally store complete credit or debit card numbers unless necessary and lawfully permitted.
C. Custom Artwork and Images
Arttella offers custom-printed tapestry products. Customers may therefore voluntarily upload:
Photographs
Artwork
Illustrations
Logos
Graphics
Personal designs
Text
Other files intended for printing
These files may contain personal information or images of individuals.
We use uploaded files primarily for processing and fulfilling the customer's order.
D. Technical and Usage Information
When you visit Arttella.com, certain information may be collected automatically, including:
IP address
Browser type
Device type
Operating system
Pages visited
Date and time of visits
Referring website
General website activity
Cookies and similar technologies
This information may be used to maintain website security, analyze website performance, and improve our services.
2. HOW WE USE YOUR INFORMATION
We may use personal information for legitimate and necessary business purposes, including:
Order Processing
To:
Process and confirm orders
Produce custom products
Process payments
Prepare products for shipping
Deliver orders
Provide order updates
Handle returns, replacements, refunds, and complaints
Customer Support
We may use your information to:
Respond to inquiries
Resolve problems
Provide technical or order assistance
Communicate regarding your purchases
Website Operations
We may use information to:
Operate and maintain Arttella.com
Improve website functionality
Detect and prevent fraud
Protect website security
Troubleshoot technical problems
Understand how customers use our website
Business and Service Improvement
We may analyze aggregated or otherwise appropriately protected information to understand customer preferences, improve our products, develop new products, and improve the overall customer experience.
Legal and Regulatory Requirements
We may process or disclose information when reasonably necessary to:
Comply with applicable laws
Respond to lawful requests from government authorities
Protect our legal rights
Investigate fraud or abuse
Prevent harm or illegal activity
Enforce our Terms and Conditions
3. CUSTOM ARTWORK AND CUSTOMER-UPLOADED FILES
Because Arttella provides custom printing services, uploaded files require special consideration.
When you upload an image or artwork for printing, we may process that file to:
Receive and store the file temporarily or as reasonably necessary.
Prepare the artwork for printing.
Produce your custom tapestry.
Perform quality control.
Resolve printing or customer service issues.
Fulfill your order through authorized production or fulfillment partners when necessary.
We do not claim ownership of your uploaded artwork simply because you submit it to Arttella.
You remain responsible for ensuring that you have the necessary rights and permissions to upload and reproduce the artwork.
Please do not upload sensitive personal information or files that are not necessary for fulfilling your order.
4. SHARING YOUR INFORMATION
We do not sell your personal information to third parties.
However, we may share information with trusted service providers when reasonably necessary to operate Arttella and fulfill your order.
These may include:
Payment Providers
Payment processors may process payment and transaction information necessary to complete your purchase.
Printing and Fulfillment Partners
If a third-party printing or fulfillment provider is used to produce your order, we may provide the information and artwork necessary to manufacture the product.
Shipping and Delivery Providers
We may provide information such as:
Customer name
Shipping address
Mobile number
Order details
to courier and delivery providers so that your order can be delivered.
Technology and Website Providers
We may use third-party providers for:
Website hosting
Cloud storage
Email
Website security
Analytics
Customer support
Backup and technical services
These providers may process information on our behalf and are expected to handle it in accordance with applicable privacy and security requirements.
Legal Disclosure
We may disclose personal information when required or permitted by applicable law, including in response to valid legal processes, government requests, court orders, or to protect the rights, property, or safety of Arttella, our customers, or others.
5. COOKIES AND SIMILAR TECHNOLOGIES
Arttella.com may use cookies and similar technologies.
Cookies are small data files stored on your device that help websites remember information and understand how visitors use the website.
We may use cookies to:
Keep the website functioning properly
Remember shopping cart or session information
Improve website performance
Understand website traffic
Remember certain preferences
Improve the customer experience
Detect suspicious or fraudulent activity
Support relevant advertising or marketing activities, where applicable
You may be able to control or disable cookies through your browser settings.
Disabling certain cookies may affect the functionality of some portions of the website.
6. ANALYTICS
We may use analytics services to understand how visitors interact with Arttella.com.
Analytics information may include:
Pages visited
Time spent on pages
General geographic information
Device information
Browser information
Traffic sources
Website interactions
Analytics data may be collected in an aggregated or otherwise appropriately protected form.
We use this information primarily to improve website performance, usability, marketing, and customer experience.
7. MARKETING COMMUNICATIONS
If you voluntarily subscribe to Arttella's newsletter, mailing list, or promotional communications, we may use your email address or other contact information to send:
Product announcements
Promotions
Discounts
New artwork
Special offers
Company updates
Other marketing communications
You may unsubscribe from promotional emails at any time by using the unsubscribe option provided in the message or by contacting us.
Transactional and service-related communications, such as order confirmations and shipping updates, may still be sent when necessary to fulfill your order.
8. SOCIAL MEDIA AND THIRD-PARTY SERVICES
Arttella.com may contain links, buttons, plugins, embedded content, or other features provided by third-party websites or services.
These third parties may independently collect information according to their own privacy policies.
Arttella is not responsible for the privacy practices of third-party websites or services that are not controlled by us.
We recommend reviewing the privacy policy of any third-party service before providing it with personal information.
9. DATA RETENTION
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:
Processing and fulfilling orders
Providing customer support
Maintaining business and transaction records
Resolving disputes
Preventing fraud
Complying with legal and regulatory obligations
Protecting our legitimate business interests
When information is no longer reasonably required, we may delete, anonymize, or securely dispose of it, subject to applicable legal and business requirements.
Custom artwork files may be retained for a limited period when reasonably necessary to fulfill an order, address a customer service issue, process a reprint, or maintain appropriate business records.
10. DATA SECURITY
We take reasonable organizational, physical, and technical measures to protect personal information against:
Unauthorized access
Unauthorized disclosure
Loss
Misuse
Alteration
Destruction
Other unlawful processing
However, no website, online service, electronic transmission, or storage system can be guaranteed to be completely secure.
You are responsible for keeping your account credentials confidential and should immediately notify us if you believe your account has been accessed without authorization.
11. DATA TRANSFERS
Some of our service providers, technology providers, payment processors, printing partners, fulfillment providers, or other business partners may process information outside the Philippines.
Where personal information is transferred or processed by third parties, we take reasonable steps to ensure that appropriate privacy and security measures are applied in accordance with applicable laws and contractual requirements.
12. YOUR PRIVACY RIGHTS
Subject to applicable law, you may have rights regarding your personal information, including the right to:
Be informed about how your personal information is processed
Request access to personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion or blocking of personal information in appropriate circumstances
Object to certain types of processing
Withdraw consent where processing is based on consent
Request information regarding the processing of your personal information
Exercise other rights provided under applicable Philippine privacy laws
Some requests may be subject to legal limitations or requirements.
For security purposes, we may need to verify your identity before processing certain requests.
13. HOW TO EXERCISE YOUR PRIVACY RIGHTS
To make a privacy-related request, please contact us using the information provided below.
When contacting us, please provide enough information for us to understand and verify your request.
We may request additional information when reasonably necessary to confirm your identity and protect your personal information from unauthorized disclosure.
We will respond to legitimate privacy requests within the period required by applicable law.
14. CHILDREN'S PRIVACY
Arttella.com is not intentionally designed to collect personal information from children without appropriate authorization.
If you believe that a child has provided personal information to us without appropriate consent or authorization, please contact us so that we can review and take appropriate action.
15. CUSTOMER RESPONSIBILITY
Customers should take reasonable care when submitting personal information or custom artwork through Arttella.com.
Please do not upload or submit information that you do not have the right to provide to us.
For custom printing, you are responsible for ensuring that photographs, artwork, logos, names, and other materials you submit may lawfully be reproduced.
16. DATA BREACHES AND SECURITY INCIDENTS
If Arttella becomes aware of a personal data breach that is required to be reported under applicable law, we will take reasonable steps to investigate, contain, mitigate, and respond to the incident and provide notifications where required by law.
17. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes in:
Our services
Website functionality
Business operations
Third-party service providers
Applicable laws and regulations
Privacy and security practices
The updated Privacy Policy will be posted on Arttella.com together with a revised “Last Updated” date.
We encourage you to review this Privacy Policy periodically.
18. CONTACT US
If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns regarding the handling of your personal information, please contact us:
Arttella
Website: Arttella.com
19. ACKNOWLEDGMENT
By using Arttella.com, submitting information, creating an account, or placing an order, you acknowledge that you have read and understood this Privacy Policy.
This Privacy Policy should be read together with the Arttella Terms and Conditions and any other applicable policies published on Arttella.com.
